Terms & Conditions

SHIPPING

Bags generally ship in 1-2 weeks. You will receive an email after you place your order with an exact date that your bag will be completed and shipped, and I will email you when your bag ships with the tracking number for your order. 

Bags are shipped via Canada Post with tracking and delivery confirmation.  Orders over $200 ship with signature confirmation (someone must be present to sign for the package at time of delivery).  Please allow 3-14 business days for delivery. If you require expedited shipping, that can be arranged.

Items are shipped to your shipping address given upon order.

Please note that customers are responsible for import taxes and duties that may incur for international orders. Please check your customs policies to ensure safe delivery.

RETURNS

All bags are meticulously inspected while I make them and before shipment; please message me the day of delivery if you find any issues when you receive the bag so that I may make things right for you. 

Discounted, sale, and monogrammed are FINAL sales and not eligible for return or exchange.

Custom bags are eligible for return or exchange within THREE (3) days of its delivery for refund less 20% restocking fee and shipping fees.  See below for details for return.

Full-priced bags can be returned or exchanged within THREE (3) days of its delivery for refund less shipping fees I paid to ship the bag to you.  See below for details for return.

Shipping charges are covered both ways by customer.  Item must be shipped in a hard box (preferably the original box and packaging) with insurance and delivery confirmation to ensure a safe delivery. The delivery confirmation number must be sent to me within THREE (3) days of its delivery date, and be in the exact condition it was received in order for me to accept the return and proceed with a refund. If the bag is found to be used and not resalable, it will be returned to the customer at the customer's expense.   

Before You Purchase

  • Dimensions:  Read dimensions carefully to ensure the product works for you.
  • Color:  Note that colors vary from monitor to monitor settings and this is the nature of buying from an online business. If you would like a leather or fabric swatch, it can be purchased for a nominal expense.
  • Leather Types:  Kitschy Chic leather bags are made with premium full-grain (aniline and semi-aniline) and some top-grain genuine cow hide leather, typically used in high-end upholstery. Notably, these leathers are minimally processed leathers (they are not corrected) and as such, they retain the beautiful natural markings in the cow hide before tanning like branding, scars, bite marks, fat wrinkles, etc. These "blemishes" add character to each bag and also is the signature to a leather lover that it's high-quality genuine leather! Generally, our bags are constructed so as to place any natural markings on the back, bottom, and discrete places around the bag. They do not compromise the integrity or design of the bag.

QUESTIONS: kitschychic@start.ca